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Davidson County Community College    
 
    
 
  Dec 15, 2017
 
2016-2017 General Catalog Archived [ARCHIVED CATALOG]

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AHR-180 HVACR Customer Relations

This course introduces common business and customer relation practices that may be encountered in HVACR. Topics include business practices, appearance of self and vehicle, ways of handling customer complaints, invoices, telephone communications, and warranties. Upon completion, students should be able to present themselves to customers in a professional manner, understand how the business operates, complete invoices, and handle complaints. Semester Offered: Fall

Class Hours: 1.00

Credit Hours: 1.00
Requisites:
Take DRE 097  CTS 080 ; (Required, Previous).
This course is part of this/these program(s) of study:
  • Air Conditioning, Heating & Refrigeration: Diploma Program



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